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Our Policies

Review our policies to answer any questions you may have. Still have question? Contact us using the button below.

SCHEDULING

We require a card on file for ALL appointments booked. Your card will only be charged if you do not cancel within our requested cancellation policy timeframe (see below). Appointments are required and can be scheduled online.

CANCELLATION

We understand that things come up and we will continue to do our best to accommodate your schedule. Any cancellations, postponements, and/or tardiness require 24 hour advance notification by calling the spa at (440) 447-0571. If you're unable to give us notice 24 hours in advance, your card on file may be charged a cancellation fee of $50.

 

Should you be unable to notify us and subsequently miss your appointment, you will be charged the full price of the service. If you do not pay the invoice you will not be able to book any further services with us.

No shows will always be charged 100%.

REFUNDS

Please let us know if you are not satisfied with your service! We promise to fix it. With that in mind, we do not offer refunds on services or value packages. Unopened products can be returned within 2 days of purchasing or if you have an adverse reaction, we will work with our skincare line to resolve your issue.

LATE ARRIVALS

Please respect other clients’ time by arriving at the spa five minutes prior to your scheduled appointment. Any tardiness will be deducted in minutes from your scheduled time. If you arrive too late, your service may be cancelled and considered as a "no-show".

CHILDREN

We love children! However, we are not babysitters. Please come alone and enjoy your pampering!

MINORS

​​​We cannot perform services on children under the age of 12. ​​Children under 18 years old need a parent or guardian to sign a release form prior to their service.

VALUE PACKAGES

Value packages are a great way to save some money. Buy a 3-pack and receive $10 off (MUST use within 6 months), buy a 6-pack and receive $25 off (MUST use within a year).

GIFT CERTIFICATES

Gift certificates are non-refundable and non-replaceable. ​Coupons, discounts and special promotions cannot be applied when purchasing, and gift certificates cannot be redeemed for cash. They do not expire. 

PAYMENT

​Payment is due when services are rendered.​ Credit Card (Visa/Mastercard/Discover/American Express), and Simply You Skincare & Wellness gift certificates are accepted.​

CLIENT ETIQUETTE

  1. Please arrive 5-10 minutes before your scheduled appointment time.

  2. As a courtesy to other clients, please turn off your cell phone or switch to silent.  Please refrain from holding phone conversations in treatment rooms and waiting areas.

  3. Please leave valuables at home. Simply You is not be responsible for lost items.

  4. Be considerate of other clients by keeping conversation to a minimum, especially in treatment rooms.  Talk quietly to avoid disturbing clients in adjacent rooms.

  5. Relax and let the technician know of any special needs or concerns during your treatment.

  6. Please provide feedback about your experience! We want you to have the best experience possible.

  7. Tip according to your experience and the quality of the service provided. Tips are accepted, but never expected!